Refund & Cancellation Policy

1. Guest cancellations

• More than 48 hours before check-in: full refund (excluding payment gateway charges).
• 24–48 hours before check-in: 50% refund.
• Less than 24 hours before check-in or no-show: no refund.

2. Host cancellations

If a host cancels a confirmed booking, the guest receives a 100% refund. We may also assist the guest in finding an alternative stay.

3. How refunds are processed

Approved refunds are issued to the original payment method via our payment partner (Razorpay) and typically reflect within 5–7 business days, depending on your bank.

4. Exceptions

In case of misrepresented listings, safety issues, or force-majeure events, refunds are handled case-by-case by our support team. Payment gateway fees may be non-refundable.

5. How to request a refund

Cancel from your Trips page in the app, or email info@amorevnb.com with your booking ID. Refunds are processed per the timelines above.